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Current Opportunities.

Service Desk Analyst

Nottingham, Nottinghamshire

Project Management & Business Analysis

£25,000 - £34,000 per annum

Permanent

DJ5536

Our client is a well established technology company based in Nottinghamshire, and they are seeking to add to their support capability with a Service Desk Analyst (Service Desk Problem Analyst, Help Desk Analyst, SQL Analyst, SQL/Data Analyst) to join their busy team.

To apply for this role you will ideally have 3 or more years experience in a similar role, supporting Microsoft SQL queries, Data analysis and ticketing. You will be the first port of call for all issues, and work at both 1st and 2nd line support. You will offer a high level of first time fixes to various SQL issues and queries. 

Key Skills:

  • Ticketing, Analysis, Problem resolution
  • SQL /data analysis – using Microsoft SQL Server querying skills
  • Providing root cause investigation reports
  • Monitoring the Service Dashboard and responding to alerts raised
  • Provide technical assistance, mentoring and training to Service Desk colleagues
  • You MUST have the highest levels of communication, both verbal and written

Please be aware that my client CANNOT sponsor, so you must have the right to work in the UK.

Whilst I endeavour to contact every applicant, due to the high numbers of applications I receive this is not always practical.  Therefore if I haven't been in contact within a 48 hour window you may assume that on this occasion you are not under consideration for this role.

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