2nd Line Support Engineer
Location – London UK
Salary : Up to £45k + Benefits
We are working with a growing, cloud-first Managed Service Provider that's looking for an experienced 2nd Line Support Engineer to join its expanding team.
This isn't a typical 2nd Line role. It's ideal for a strong 2nd Line Engineer who's already operating at a high technical level and looking to bridge the gap into 3rd Line.
The Role:
You'll act as the escalation point for the Service Desk, providing mostly remote support while working alongside senior engineers on infrastructure improvements, cloud migrations and project delivery.
What your need:
Excellent client-facing experience
4+ years' experience in a 2nd Line Support role
Strong Microsoft 365 administration experience
Azure experience (Entra ID, Conditional Access, Enterprise Applications)
Intune / Mobile Device Management
Windows desktop support
Exchange Online, Teams, SharePoint and OneDrive
Basic networking (LAN/WAN)
Excellent troubleshooting and communication skills
MSP or client-facing experience