CRM Product Manager

• Own, manage and communicate the requirements, priorities and the roadmap of the primary customer relationship management, Salesforce and our customer insight solution
• Ensure that issues affecting process are reported and resolved in a timely manner
• Act as a bridge between the technical and sales/business development teams to ensure the technology solutions are practical and meet the needs of the business
• Partnering and working closely with the Product Managers for ERP, HRIS and Core backend services to ensure roadmaps and backlogs are understood, visible, aligned, and business value is understood
• Strengthen collaborative relationships with external vendors
• Fully understand the sales cycle and process
• Act as the primary escalation point for business-critical issues.
• Coordinate CRM training for end-users
• Ensure that issues affecting process are reported and resolved in a timely manner
• Drive best practice and direction of process and workflow

Essential Skills and Experience to be the CRM Product Manager

• Experience of BI solution and SaaS software deliveries, including Salesforce CRM
• Experience in Product Management
• Proven track record of gathering requirements and translating them into user stories and/or functional specifications
• Excellent communicator, able to present product vision, progress and execution at an executive level
• A strong understanding of the technical architecture of complex web applications and web technologies
• Clarity of communication (Precise, Succinct, Effective)
• Strong analytical and problem-solving skills
• Proven experience working in an agile development environment, e.g., SCRUM, Kanban, Lean
• Highly organised and able to manage individual workload
• Strong stakeholder management experience with the ability to align departments throughout the product and project lifecycles
• Work flexibility and adaptability