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Current Opportunities.

Application Support Engineer

London, South East

Software Development

£35,000 - £40,000 per annum

Permanent

Totaljobs/DIGLJAS

Application Support Engineer

This is a unique and fantastic opportunity to join a team within the business that is growing at an exponential rate. You will be tested, with continued expansion of the site, offices and staff.

You will be in a key role providing 2nd / 3rd line support for the in-house developed web applications that power websites.

You are a true problem solver with a track record in troubleshooting user issues and technical incidents. You are able to interpret complex data and draw logical conclusions. You enjoy working in a fast-paced environment with users. You are a fast learner and like challenges.

You communicate using precise, structured, concise language and are able to explain complex issue in simple terms to non-technical users. You love Unix and Web technologies and possess a command of an array of skills in these areas.

Key responsibilities

  • Investigate and analyse application support incidents through to root cause
  • Ensure application achieve maximum uptime, availability and performance
  • Ownership of release and change process
  • Create and maintain documentation and diagrams
  • Monitor and implement IT security policies
  • Create HTML/JavaScript snippets
  • Make configurations on the load balancers and on the websites’ content delivery network (Akamai) 
  • Extract information from the database (SQL)

Essential Experience

  • At least 2 years in an application support capacity in a web industry
  • Commercial usage of various Linux OS
  • HTML/CSS
  • SQL
  • Crome dev tools/Firebug

Desirable Experience

  • Service Desk (Zendesk, JIRA, FreshService etc)
  • Cloud IaaS – Amazon Web Services, Joyent or similar
  • Akamai
  • Programming experience in Java, JavaScript, Ruby, Perl and/or NodeJS
  • Apache httpd, Tomcat
  • Puppet
  • Load balancers (Stingray/Brocade) or Firewalls
  • Video transcoding/streaming
  • Oracle/MySQL, Redis or Elastic Search
  • Message queues (Active MQ)
  • Day-to-day usage of scripting languages

 

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